Effective August 25, 2026
At Two Dogs & A Camera, each piece of artwork is professionally produced to order. Because prints, canvases, and other photographic products are made specifically for each purchase, all sales are final except in cases of shipping damage, manufacturing defect, or fulfillment error.
Returns
We do not accept returns for:
Change of mind
Ordering the wrong size
Selecting the wrong photograph
Choosing the wrong print material or product type
Preference regarding how an image looks in a particular space
Normal differences between colors displayed on a computer or mobile screen and colors in a professionally produced physical print
Custom, personalized, commissioned, and specially sized artwork is also final sale.
Exchanges
We do not offer exchanges for changes in artwork, size, print material, framing or finishing options, or other selections made at the time of purchase.
If you receive an incorrect, damaged, or defective item, this is considered a fulfillment issue, not an exchange. Please follow the instructions below so we can arrange a replacement.
Damaged, Defective, or Incorrect Orders
Please inspect your artwork and packaging when your order arrives.
Any shipping damage, manufacturing defect, incorrect item, or other fulfillment error must be reported within 7 calendar days of the carrier-recorded delivery date.
To submit a claim, email the following information to studio.twodogsandacamera@gmail.com
Your name and order number
A brief description of the problem
A full photograph of the artwork
Multiple clear, close-up photographs showing the damage or defect
Photographs of the shipping box and packaging materials
Close-up photographs of any visible damage to the box
A photograph of the shipping label
Photographs of any damaged interior packaging, padding, wrapping, corners, or protective materials
If the shipping box is damaged, please photograph the entire box and all damaged areas before discarding or altering the packaging.
Please keep the artwork, shipping box, and all original packaging materials until the claim has been resolved. Our professional print lab or shipping carrier may require additional documentation or ask that you retain the item or packaging.
Do not return damaged or incorrect artwork unless we specifically provide return instructions.
Refunds and Replacements
After reviewing your documentation, we will work with you and our professional print lab to determine the appropriate resolution.
If the issue is confirmed to be due to shipping damage, a manufacturing defect, an incorrect item, or another fulfillment error, we will arrange a replacement at no additional cost.
If a replacement is not possible, or if we determine that a refund is the more appropriate resolution, we will issue the refund to the original payment method.
Order Cancellations
Because many of our products enter production shortly after an order is placed, cancellations are not guaranteed.
If you need to cancel an order, email studio.twodogsandacamera@gmail.com as soon as possible.
We will make every reasonable effort to cancel an order that has not yet entered production. Once production has begun, the order cannot be canceled.
Orders that have already shipped cannot be canceled.
Questions About an Order
If you have a problem with your order, please contact:
Two Dogs & A Camera
studio.twodogsandacamera@gmail.com
We want you to receive your artwork in the condition and format you ordered, and we will work with you to resolve legitimate shipping, manufacturing, or fulfillment issues.